Privacy Policy

1. Introduction

Welcome to Shaggy Removals. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our professional removalist and cleaning services in Hobart and across Tasmania.

By using our services, you consent to the data practices described in this policy. We operate under the path of professionalism, integrity, and conviction, ensuring your data is handled with the same care as your belongings.

2. Information Collection

We collect personal information that you provide directly to us through our quote forms, booking systems, or direct communication. This includes:

• Identity Data: Full name and contact details.
• Contact Data: Email addresses, phone numbers, and pickup/drop-off addresses.
• Service Data: House or commercial space size, inventory details, and specific access requirements (stairs, elevators, driveways).
• Financial Data: Billing information required for processing payments for our moving packages.

3. Use of Information

The information we collect is used solely to provide and improve our logistics and cleaning services. Specifically, we use your data to:

• Generate accurate quotes for our two or three-men and a truck services.
• Schedule and execute your move with our experienced Hobart team.
• Communicate with you regarding your booking status and any updates.
• Process payments and provide necessary tax invoices.
• Improve our service quality based on customer feedback and reviews.

4. Data Security

We implement rigorous security measures to protect your personal information from unauthorized access, alteration, or disclosure. As a family-operated business, we treat your information with the same respect as our own family's data.

Our website uses industry-standard encryption protocols, and our internal data access is strictly limited to team members who require the information to perform their duties. We do not sell or trade your personal data to third-party marketing companies.

5. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: